RETURNS & EXCHANGE
MORE INFORMATION
RETURN POLICY
We’re sorry that sometimes things don’t go to plan. When this happens, here is our commitment to you.
All items can be returned for an exchange within 20 days from delivery date. To be eligible for a return, your item must be unworn, unwashed and in the same unused condition also have all original tags/labels attached (in the original location) and be sent back in the same packaging that you received it.
To complete your return, we require a receipt or proof of purchase (packing slip that comes inside your package) and please ensure you fill out and include a Return form with your item.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, also all returned items can be issued with a voucher/gift card (equal to the value paid for the item) for repurchase of a product as well. Please allow 8-10 business days to receive the refund.
EXCHANGES
If your requested exchange is out of stock, a store credit will be automatically issued unless you specify something different in your returns form.
To be eligible for an exchange, your item must be unworn, unwashed and in the same unused condition also have all original tags/labels attached (in the original location) and be sent back in the same packaging that you received it.
Faulty Issue
First, please accept our apologies if the product is defective or damaged. Please email us at admin@endgears.com and provide us with receipts, photos, proof of the damage or defect and description. Once we’ve received all the requested information, we will send out the replacement item the same day and will be happy to provide a prepaid return shipping label for you.
CLEARANCE OR SALES ITEMS
Items that have been purchased on CLEANRANCE or SALE are not eligible for a refund or exchange. All sale and clearance items are FINAL SALE.